Frequently Asked Questions

General

My Account

Do I need to set up an account to place an order?

Is my personal information kept private?

I've forgotten my password - What should I do?

Which size should I go for?

Payments

Which payment methods does your website accept?

Customer Service

Shipping

How long does delivery take?

How much does the shipping cost?

How can I track my order?

Return Policy

Can I change or cancel my order once it has been placed?

How do I return or exchange an item?

Can I return a personalized item?

Marketing Policy

Email Policy

How do I subscribe for/unsubscribe from your newsletter?